Managing a medical spa is difficult and stressful without powerful software. The wellness industry is awash with practice management software (PMS), but a few stand out as worthwhile solutions that can make any inefficient operation feel like a new wellness clinic. Learn where you can find the three top-rated practice management solutions for med spas and how to compare them accordingly.

Where Can You Find Top-Rated Practice Management Solutions for Med Spas? 3 Options

The three best PMS vendors for medical spas are as follows:

Vendor	Best For
PatientNow	Small and medium-sized medical spas
AestheticsPro	Larger medical spas
Zenoti	Medical spas with multiple locations

1. PatientNow

PatientNow has been revolutionizing the elective medical industry for over 20 years. This multi-award-winning electronic medical records (EMR) company powers nearly 4,800 wellness practices worldwide and helps its clients achieve a 90% patient retention rate.

This Greenwood Village, Colorado-based vendor has completed the HIPAA Security Risk Assessment and SOC 2 Type 2 examination. In 2024, the company received recognition from GetApp, Capterra and Software Advice.

PatientNow is where you can find a dedicated practice management solution for small and medium-sized med spas and wellness clinics. This web-based PMS is PatientNow Essentials, whose broad range of features include:

• Digital marketing automation
• AI-powered texts and email campaigns
• Online booking
• Concierge engagement automation
• Patient portal and telemedicine
• Multilocation and asset scheduling
• Electronic medical records and forms
• Online and in-store deposits
• Advanced before-and-after photography
• Business analysis reporting
• Weight loss tracking
• Gift cards, memberships and loyalty
• Team task and performance management
• Reputation management
• Eight integrations

PatientNow offers chat, email and phone support. The company’s self-help options include a knowledge base and FAQ.

Small and midsized med spa professionals can benefit from PatientNow’s Preferred Partners Program, bolstering its extensive one-stop resource center that contains:

• E-books
• KnowNow blog posts
• Live and on-demand webinars
• Product guides
• True to Form podcast episodes
• Training courses

2. AestheticsPro

AestheticsPro is a software-as-a-service company founded in 2007. This Lacey, Washington-based vendor has bagged multiple awards, including:

• Software Advice’s 2022 Best Customer Service
• Software Advice’s 2023 Best Customer Service and Most Recommended
• Capterra’s 2023 Best Value and Best Ease of Use
• GetApp’s 2023 Best Functionality & Features

The company describes its HIPAA-compliant cloud app as all-in-one medical spa software with companion iOS and Android apps, featuring sought-after capabilities such as:

• Client management
• Telemedicine
• E-prescribe
• AP Focus advanced medical photo solution
• E-records management
• Service management
• Scheduling and online booking
• Marketing with custom branding
• Merchant services
• Point-of-sale
• Loyalty rewards program
• Reputation and reviews management
• Reporting and analytics

AestheticsPro will assign you a client success manager from the beginning. The company extends full onboarding and ongoing support, holds one-on-one training sessions and maintains a large library of resources, including training videos and webinars.

This EMR software vendor offers three packages to suit small, growing and large medical spas. App features and support options vary by plan.

3. Zenoti

Zenoti is a giant in the wellness and beauty industry, serving nearly 30,000 businesses — including 1,000 leading brands — worldwide. GeekWire hailed this Bellevue, Washington-headquartered vendor as the Next Tech Titan in 2021, and G2 gave it five awards in 2024, including Best Relationship With Customers Overall.

Zenoti’s HIPAA-compliant cloud-based medical spa software serves as a centralized platform to automate your operations and unify your brand across all your locations. This PMS has features for:

• Marketing and sales
• Appointment booking
• Billing and payments
• Business management
• Business intelligence

Dozens of third-party apps are interoperable with Zenoti, but the most vital is Zapier. This integration can connect your med spa software to thousands of apps on the Zapier platform.

Zenoti provides free training and 24/7 technical support worldwide. The company takes pride in its two-minute response time and 93% customer satisfaction rate.

How to Compare Top-Rated Practice Management Solutions for Med Spas

Think about the range of functionality, setup requirements, user experience, interoperability, scalability, regulatory compliance and customer support when checking how PMS providers stack up against each other.

Capabilities

The best PMS can streamline a medical spa’s entire workflow. Med spa operations vary by size, so solutions designed for startups appear less capable of the needs of large enterprises.

Examine a vendor’s feature menu to know how you can stretch its software’s limits to put your spa on the right track.

Setup

The distribution model determines how easy software is to install, access and maintain.

Desktop and mobile apps locally reside on user devices, such as your front desk’s PC, your iPhone or your staff’s tablet. Web- and cloud-based solutions differ in architecture but run on remote servers and are accessible over the internet through web browsers.

Find out what you need to do to access and use your prospective practice management solution to determine whether it supports your hardware and platforms.

User-Friendliness

Schedule a demo with your chosen vendor to see if its PMS is intuitive and easy on the eyes.

Interoperability

Integrable PMS can seamlessly exchange data with third-party programs. Know how many and which third-party apps you can link your prospective practice management system to.

Scalability

Your PMS should grow as your med spa grows. Learn how painless a solution is to scale up when you need to serve more patients and onboard additional team members.

Compliance

PMS is only worth your while when it can help you effortlessly stay on the good side of regulators. Research how a solution enables you to remain compliant with HIPAA, other local, state and federal laws, and international standards.

Support

Technical difficulties are part of PMS adoption. Partner with a vendor that offers diverse customer support solutions to address your challenges.

Achievements

Recognitions and certifications are stamps of approval that speak volumes about a PMS vendor’s credibility. Dig up what your prospective practice management solutions provider has accomplished recently.

Did You Find a Top-Rated Practice Management Solution Where Your Med Spa Can Benefit the Most?

PatientNow, AestheticsPro and Zenoti appeal to different wellness practices. Take a deep dive into each solution to find a perfect fit.